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Frequently Asked Questions

First, you need to become a member. You can do this by filling out the sign-up form either online or over the phone. Then, ordering is just a matter of adding your preferred items to your cart or giving us a call. Don’t hesitate to call us at 844.437.2213 if you have any questions. *Please note that a valid ID is required upon delivery

In order to become a member and buy recreational cannabis, you have to be 21 years of age or older with a valid, government-issued photo ID. To purchase medical cannabis, you need to be at least 18 years old and have a valid California Medical Marijuana Recommendation.

We deliver to a large portion of Los Angeles. This includes:

 

  • Downtown Los Angeles
  • Chinatown
  • Echo Park
  • Silverlake
  • Atwater Village
  • Frogtown
  • Los Feliz
  • University Heights
  • Koreatown
  • East Hollywood
  • Hollywood
  • West Hollywood
  • Central LA
  • Mid-Wilshire
  • Mid-City
  • Beverly Hills
  • Century City
  • Beverlywood
  • Westwood
  • Brentwood
  • Pacific Palisades
  • Santa Monica
  • Venice
  • Marina Del Rey
  • … and surrounding areas


Check our delivery zone map for a better idea of exactly where we deliver. Stay tuned. More delivery areas are coming soon!

Please Note: We are unable to ship any product (even within California) due to legal constraints.

You can get your cannabis delivered to any physical address in California except for public places like parks, schools, libraries, or government buildings.

Depending on where you're located and when you order, your delivery will usually arrive anywhere from 30-90 minutes after your order is confirmed. Once you order, you will receive a confirmation text (or call if requested) and you will be given a m ore accurate ETA. Once the driver is on their way to you from their previous order, they will text you an exact ETA.

 

Yes! You may pay by cash, credit, or debit. All payments are processed at the time of delivery. Members paying with a card must have a matching photo ID.

Our minimum order varies depending of your delivery address but it starts at $25. You will be notified of your minimum order order amount on the cart page. All orders must meet the minimum order amount after discounts and before taxes are applied.

Yes! All first-time members get a $20 discount on their first order along with an HERB lighter and other goodies! Minimum order amount must be met after discounts and before taxes are applied. Check above for details.

Yes, we offer a 5% discount for senior citizens, veterans, and folks living with a significant hardship. You can learn more and apply for the discount by clicking here. We also have a program called Get & Give, where HERB reinvests 1% of its monthly gross income by supplying our most in-need members with a monthly care package of medical cannabis and related items. Visit this page to learn more about our Get & Give program.


We also have a number of loyalty programs that any member of HERB can take part in. Leave us an honest review at Google Places, Leafly, Yelp, or Weedmaps and email it to us before your next order and we'll credit you with a $10 off coupon! You can also get $20 off for you and a friend when you refer them to us, plus bulk discounts and 3% cash back on all orders!

We want all of our members to be satisfied with their cannabis delivery. So, we offer The HERB Promise. Visit the product exchange form page for more info. Before filling out the exchange form, please visit the brand's website for troubleshooting tools. All brands can be found on the product exchange form page. We can’t exchange or refund any free, promotional, or giveaway products.

If you’re younger than 21 years of age, we can’t serve you without proper documentation. To become a medical cannabis patient, you can visit your personal physician or you can have a virtual doctor's appointment through Heally. The entire process takes about 30 minutes or so and costs $39. Their service is available 8am - 10pm, 7 days a week.


For information about a state-issued MMIC card, visit the CA Department of Public Health to apply through this link.

Not if you're 21 or over! However, if you’re younger than 21 years of age, you still need a doctor's rec, which is available to you if you’re 18 or over. Also, keep in mind anyone with a CA doctor’s rec can save 5% on taxes. Learn more at our Tax & Regulation page.

In compliance with California law, there is a purchase limit in place for cannabis products. Recreational users can only purchase 28 grams (one ounce) of cannabis, 8 grams of concentrate, and six immature plants daily, while medical users can purchase up to 8 ounces of cannabis and 12 plants daily. For more information, check out our Purchase Limit page.

It depends on the discount, but in most cases, our discounts are not stackable and our site will go through your order and select the best discount for each item on your order so you get the best deal. 

Our first order discount is spread across all items on your order (Ex: If your first order discount is $20 and you have 2 items on your order, each item will be discounted $10. If you are buying a product that's on sale and the sale discount is more than $10, you will be given the sale discount instead of the $10 first order discount).

You earn 3% cash back on each order after it is delivered. This cash is calculated based on the pre-tax order amount and lives in your account on the 'HERB Reward Cash' page. You will be given the option to use part or all of your rewards when placing orders online. You may also elect to save your rewards and get a 'free order' once you've accrued enough rewards.